Policies and Procedures

• Your Service, Your Say - The Policy and Procedures for the Management of Consumer Feedback to include Comments, Compliments and Complaints in the HSE
• Your Service, Your Say - Guide to the HSE's Feedback Policy
• Your Service Your Say - Information Leaflets on how to make Comments, Compliments and Complaints

Strategy Documents

• National Strategy for Service User Involvement in the Irish Health Service (2008-2013)
• Your Service, Your Say - Customer Service Strategy

Reports and Resources Guides

• Service User Involvement Framework Document 2011.pdf (size 423.2 KB)
• Service User Involvement Methods Resource Booklet (2010)
• Literature Review: Service User Involvement in the Irish Health Service (2008)
• Best Practice Guidelines for the Establishment and Development of Service User Panels (2009)
• Insight 07: Health and Social Services in Ireland – A survey of consumer satisfaction
• You and Your Health Service (2010)
• Formative Evaluation of the Joint Community Participation in Primary Care Executive Summary (2010)
• Working with Children (2010)
• National Advocacy Programme for Older People in Residential Care: Evaluation (2011)
• A Question of Faith - The Relevance of Faith and Spirituality in Health Care (pdf 2MB)
• National Guidelines for the Reimbursement of Service User Expenses.pdf (size 231.9 KB)